Fall launch 24

Flexible tools to grow your business

Our biggest release makes OpenPhone more configurable than ever. Automate workflows, organize calls, make smarter decisions with AI, and more.

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Explore what's new

OpenPhone API

Level up your business with custom workflows

Automate messaging

Trigger messages based on custom criteria to send scheduling reminders, shift confirmations, project updates, and more.

Explore the docs
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Keep your contacts updated

Easily create, update, delete, and edit contacts, by automatically syncing with your CRM.

Sync conversation data

Automatically sync messages, call logs, transcripts, and summaries with your CRM and across your tools.

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Build custom integrations

Seamlessly integrate texts, calls, and contacts into your broader tech stack to create custom workflows.

Explore the docs
Call flow builder
Beta

Build smarter call flows

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Tailor to your business

Gain full control over your call flow with flexible options for routing and handling, ensuring every call is directed to the right person at the right time.

Visualize your call flow

The intuitive visual layout makes it simple to make changes, giving you confidence that everything functions as expected.

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Customize after-hours call handling

Set custom ring orders and phone menus to manage critical calls and provide more options for customers outside of business hours.

Coming soon

Personalized call routing

Route calls based on customizable contact properties, ensuring they reach the right team or individual.

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Call views

All your calls in one view

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Centralized call management

Stay organized with a dedicated call view. Filter to find calls and easily access the full conversation history, contact details, and more.

Increased visibility

Easily review call recordings, summaries, and transcripts to gain insight into team performance and identify coaching opportunities.

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Filter and take action

Quickly zero in on important calls by applying filters to streamline follow-ups and prioritize the conversations that matter most.

AI call tags
Coming soon

Let AI automatically tag and organize your calls

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Effortless organization

Let AI do the heavy lifting. Define your tags, and AI automatically adds them to relevant calls — so you stay focused on what matters.

Analyze trends and gain deep insights

AI-powered tags help you analyze call trends and gain valuable insights into customer behavior.

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Find what matters most

Easily search, filter, and organize calls by tags. Get straight to the conversations that are most important to you, when you need them.

Fully customizable

Tailor your tags to your business needs. Track call types, sentiment, or even specific issues by creating custom properties—so your system works exactly the way you want.

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Ready to improve your team's communication?
Join thousands of businesses already using OpenPhone to communicate better with their customers.