How Cornerstone Caregiving saves 3,000 hours each month with OpenPhone

About Cornerstone Caregiving

Industry:

Health & wellness

Founded:

2018

HQ:

Waco, Texas

Previous provider:

Nextiva, RingCentral

Cornerstone Caregiving is the nation's largest corporately owned home care company, operating over 300 offices across the U.S. Since launching in 2020, they've grown exponentially and now manage over 1,300 OpenPhone users to support communication between caregivers, clients, and office staff.

OpenPhone integrations used:

No items found.

The challenge

The solution

The impact

The challenge

With thousands of caregivers and clients to manage daily, Cornerstone faced high call volumes and limited visibility into frontline communication. As a 24/7 operation, missed calls and lack of real-time context meant delays, dropped handoffs, and potential risk to client care. Their operations team needed a more efficient, scalable phone system that supported visibility and collaboration.

"We support over 30 phone lines with just six agents in the morning. We needed a system that wouldn't overwhelm our staff or leave calls unanswered." — Taylor Newport, Director of Manager Operations

Taylor Newport

Director of Manager Operations

The solution

Cornerstone implemented OpenPhone to power SMS and voice communication across its growing team. OpenPhone's support for multiple users on a single line, AI-powered summaries and call transcripts, snippets, and integrations with tools like HubSpot helped the team:

‍

Quickly onboard new staff (64 new directors in one hiring class)
Standardize communication with caregivers via SMS templates
Access call history and context from any location
Maintain business continuity during after-hours and high call volume periods

The impact

The results were transformational:

‍

3,000 hours saved per month: Automating follow-ups, leveraging snippets, and streamlining text-based scheduling dramatically reduced manual effort.
Real-time visibility: Regional leaders and support teams can jump into any office line to understand context and respond quickly.
Improved caregiver and client experience: Faster response times and fewer missed calls have improved frontline service.
Reduced reliance on anecdotal data: With transcripts and recordings, Cornerstone can make data-informed staffing and process decisions.