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Introducing Sona
Your always-on AI agent. Sona answers calls 24/7 so you never miss a customer.
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Smarter than voicemail, more affordable than an answering service.
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Customize Sona to work your way
Control when Sona handles your calls
Add Sona to multiple points in your call flow so it can step in whenever you're unavailable.
Customize its name, greeting, the questions it answers, and the information it gathers from callers.
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Make Sona an expert on your business
Add details such as your business name, company description, operating hours, products or services, pricing, FAQs, and more.
Test Sona before launch
Hear Sona's responses to know exactly what your customers will experience.
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Effortless oversight
Automatic call logging
Every Sona call is recorded and includes an in-depth summary for easy follow-up.
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Handled by Sona
Easily view and filter a list of calls handled by Sona on all your devices.
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Watch a demo of Sona
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Take a message
If you’re in a meeting, on another call, or simply unavailable, Sona can handle incoming calls, take messages, and provide basic information to callers.
Capture leads
Customize the questions Sona asks new leads so your team has the info they need to follow up.
Answer questions
If customers frequently ask about business hours, appointment availability, pricing, or services, Sona can provide instant answers, reducing the need for human intervention.
“With Sona, I never worry about missing a call again. It’s like having a smart, reliable assistant who always picks up. It’s professional, friendly, and on it 24/7.”
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“Sona ensures that no calls go completely unanswered. Having someone available to take their information—even after hours—gives customers a better impression of Nutiliti.”
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“Prior to adopting Sona, we struggled with consistently capturing after-hours communications, resulting in missed opportunities. We now have absolute assurance that every incoming call is handled promptly.”
Every OpenPhone plan includes 10 free Sona calls per month. Need more? Paid Sona plans start at $25/month for 40 calls, with higher tiers available as your needs grow. Learn more about pricing.
Sona is available as an add-on for all OpenPhone plans: Starter, Business, and Scale.
No, you must be on a paid OpenPhone plan to purchase Sona. Free trial users will need to convert to a paid plan first before adding the Sona add-on.
When you start an OpenPhone trial, you’ll automatically get unlimited access to Sona for the same 7-day period. After 7 days, your OpenPhone trial ends. If you upgrade to a paid OpenPhone plan, you’ll be able to continue using Sona by selecting one of the paid tiers.
Currently, Sona only supports English. If a caller speaks another language, Sona won't be able to respond. We're working on adding support for additional languages in the future.
Yes, you can add multiple Sona steps in your call flow and configure each one differently. For example, you might have different knowledge or greetings during business hours versus after hours.
Sona currently answers only inbound calls.
No, Sona is built to be used in OpenPhone only so you can manage all your phone communication within one platform.
Sona answers every call, provides instant responses, and captures key details — so your business stays responsive 24/7 without the hassle of voicemail or the cost of an answering service.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.