Support

A shared inbox for supporting customers

Discover an easy-to-use phone platform with all the organization, automation, and collaboration tools your team needs to be successful.

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Trusted by over 40,000 businesses
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#1 in customer satisfaction
based on 1,600+ reviews on
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Why Support teams love OpenPhone

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Collaborative

Work together in a shared inbox that lets you review texts, voice messages, and calls in a single view.

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Customizable

A flexible phone system with smart automation to complement your workflow.

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Easy to manage

Provision phone numbers, track activity, and connect to your CRM.

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Anyone can respond to customers in real-time.

We switched to OpenPhone from RingCentral to work remotely without missing any calls. It allows us to have better customer service levels, quicker responses as anyone can respond to customers in real-time while traveling.

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Amira Harris

President, Aisle Travel

All the features your support team needs and more

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Shared support number

Easily manage inbound from a single line

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US-based numbers

Perfect for global teams

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Custom ring order

Round-robin calls and manage points of contact

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AI call transcripts and summaries

Never miss a detail

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IVR

Help callers get in touch with the right person

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Call recordings and activity reporting

Have better oversight of team activity

Collaborative

Elevate team collaboration in a shared workspace

Shared inboxes

A shared support inbox allows you to view your team's interactions with contacts and collaborate on them together.

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Internal threads

Send teammates private notes to collaborate on problems and find solutions before replying to emails.

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Call transfer

Hand-off calls with context using warm transfer and transfer with a note.

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Customizable

Adapt your workspace to your support workflow

Saved replies

Respond faster with saved replies that you can quickly personalize before hitting send.

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Advanced call routing

Use ring order to customize how incoming call notifications are handled and minimize missed calls.

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Custom tags

Organize sales leads with custom tags to manage your inbox at scale.

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Phone menus

Configure a menu for callers to self-serve information and connect them with the right person.

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Easy to manage

Have full transparency into all your customer relationships

Team management

Easily onboard your team to OpenPhone and adjust their permissions whenever you need to.

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Call recordings and summaries

Listen to call recordings, review text exchanges, and leave comments to help your team improve.

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Workspace analytics

See team activity and performance over time.

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Drop everything into your CRM

Connect OpenPhone with your favorite tools to help sync contacts, track conversations, and analyze calls.

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Take OpenPhone on the go

Download OpenPhone for iOS and Android to stay in touch wherever you are.

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Rated the best business phone

With an average 4.7 stars and over 1,600 reviews, OpenPhone is the #1 business phone in customer satisfaction on G2.

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Explore more

Dive deeper into each feature of OpenPhone.

Delight customers with better phone support

Join thousands of teams already using OpenPhone to reduce resolution times and build important customer relationships.