Support

A shared inbox for supporting customers

Discover an easy-to-use phone platform with all the organization, automation, and collaboration tools your team needs to be successful.

solutions
Trusted by over 50,000 businesses
icon
1,800+
reviews on
g icon
The YCombinator brand logo
logo
logo
Mercury Logo
logo

Why Support teams love OpenPhone

icons
Collaborative

Work together in a shared inbox that lets you review texts, voice messages, and calls in a single view.

icons
Customizable

A flexible phone system with smart automation to complement your workflow.

icons
Easy to manage

Provision phone numbers, track activity, and connect to your CRM.

quote icon
Anyone can respond to customers in real-time.

We switched to OpenPhone from RingCentral to work remotely without missing any calls. It allows us to have better customer service levels, quicker responses as anyone can respond to customers in real-time while traveling.

headshots

Amira Harris

President, Aisle Travel

All the features your support team needs and more

icons

Shared support number

Easily manage inbound from a single line

icon

US-based numbers

Perfect for global teams

icons

Custom ring order

Round-robin calls and manage points of contact

icon

AI call transcripts and summaries

Never miss a detail

icons

IVR

Help callers get in touch with the right person

icons

Call recordings and activity reporting

Have better oversight of team activity

Collaborative

Elevate team collaboration in a shared workspace

Shared inboxes

A shared support inbox allows you to view your team's interactions with contacts and collaborate on them together.

solutions
Internal threads

Send teammates private notes to collaborate on problems and find solutions before replying to emails.

solutions
Call transfer

Hand-off calls with context using warm transfer and transfer with a note.

solutions

Customizable

Adapt your workspace to your support workflow

Saved replies

Respond faster with saved replies that you can quickly personalize before hitting send.

solutions
Advanced call routing

Use ring order to customize how incoming call notifications are handled and minimize missed calls.

Rections
Custom tags

Organize sales leads with custom tags to manage your inbox at scale.

solutions
Phone menus

Configure a menu for callers to self-serve information and connect them with the right person.

solutions

Easy to manage

Have full transparency into all your customer relationships

Team management

Easily onboard your team to OpenPhone and adjust their permissions whenever you need to.

solutions
Call recordings and summaries

Listen to call recordings, review text exchanges, and leave comments to help your team improve.

solutions
Workspace analytics

See team activity and performance over time.

solutions

Drop everything into your CRM

Connect OpenPhone with your favorite tools to help sync contacts, track conversations, and analyze calls.

Rectionssolutionssolutions

Take OpenPhone on the go

Download OpenPhone for iOS and Android to stay in touch wherever you are.

app storegoogle play
solutions

Rated the best business phone

With an average 4.7 stars and over 1,700 reviews, OpenPhone is the #1 business phone in customer satisfaction on G2.

G2

Explore more

Discover more solutions where OpenPhone is the top choice.

Delight customers with better phone support

Join thousands of teams already using OpenPhone to reduce resolution times and build important customer relationships.