Never miss a single detail again with automatic call recording. Review calls faster with instant call transcriptions and summaries. Plus, call and text from your smartphone and computer.
You never have to worry about hitting record when you start a phone call with a contact in OpenPhone. When you set up each phone number in our Business plan, you can turn on automatic call recording in your number settings. Playback your recordings seconds after your calls end.
Don’t want to record every single call? You can always hit the record button when you’re on a call. When you turn on automatic call recording, you'll get AI-powered summaries and transcripts for every call — not just the ones you remember to record manually.
You can record both incoming calls and outgoing calls with OpenPhone. Recordings are available in your OpenPhone workspace as long as you have an account — all without having to pay extra for storage.
Capture every customer detail and make decisions quickly with OpenPhone.
Follow up faster with any contact after a call. Each call recording includes an AI-generated call summary with action items.
See who said what with AI-powered call transcriptions. Jump to specific timestamps or search for specific keywords in your transcript.
Automatically log calls and texts in your CRM with OpenPhone’s Salesforce and HubSpot integrations. You can also send recordings to your CRM with the OpenPhone API.
Port your existing numbers for free
No stress with free number porting to OpenPhone
Advanced texting features
Send SMS auto-replies, scheduled texts, and more
Business caller ID
Let customers know you’re calling with an outgoing caller ID
Warm transfers
Transfer calls to colleagues with the right amount of context
Business hours
Set up call flows during and after your working hours
Third-party app integrations
Share your call and message logs where you need them
It only takes three steps to get started with OpenPhone's automatic call recording:
Here are a few more key reasons why businesses use OpenPhone
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OpenPhone offers you a Voice over Internet Protocol (VoIP) phone system built to scale.
Each user in your OpenPhone workspace comes with one free number. Choose from local numbers (US or Canadian) with specific area codes and toll-free numbers for a nationwide presence.
Need more phone numbers? Additional phone numbers cost just $5 per number per month.
OpenPhone helps you manage calls effortlessly, so that you can focus on building stronger customer relationships.
Route your incoming calls to your team with custom call flows. Ring your team all at once with simultaneous ring, or create custom ring groups to ring specific team members in batches. Plus, you can guide customers to the right department with phone menus.
Connect customers with your team and give your colleagues the right amount of context with warm transfers. And you can loop in multiple stakeholders on a call by hosting group calls.
Work better together with OpenPhone. See what everyone is working on and keep contact information in sync with shared inboxes. Tag team members in follow-up tasks and collaborate in real time with internal threads. Want to know if someone has seen a conversation thread? Inbox viewers lets you check who’s all caught up — no need to message your team.
Plus, get everyone on the same page with our VoIP integrations. Automatically push all calls and text activities to your Salesforce or HubSpot account with our native integrations or build a custom integration with the OpenPhone API.
Understand how your team is doing with OpenPhone. See your team’s performance in real time, including active calls, with call views. Review phone conversations quickly using our AI call summaries and transcripts. You can even surface specific trends with AI call tags.
Plus, track how your team is doing on a weekly, quarterly, or annual basis with our analytics. You can track individual team members or a specific department.
Note: Call summaries and transcripts are currently available only in English.
Send SMS and MMS messages to customers with OpenPhone. Respond to customers even after business hours with SMS auto-replies, send messages to reach contacts in their timezone with scheduled messages, and create a bank of pre-written text templates to answer your most common questions with snippets.
Want to delight your customers even more? Set up automated texting flows so that your team can save time sending messages with our Zapier and Make integrations.
Wherever you go, OpenPhone can travel with you.
Make calls and send texts on the go with OpenPhone’s desktop and mobile apps. Download OpenPhone for Mac, Windows, Android, and iOS apps and start calling your contacts — all you need is an internet connection. Whether you have a Samsung phone or an iPhone, it doesn’t matter.
And if you use none of these devices, we’ve still got you covered. Log in to your OpenPhone account in a browser with our web app at my.openphone.com.
Sean Ivester
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Automatic recordings are included in OpenPhone’s Business and Enterprise plans. To set up automatic call recording, follow these instructions from our web or desktop app:
1. Go to "Phone Numbers" in your Workspace settings.
2. Select the phone number where you want all calls to be recorded (your team's shared number, for example).
3. Scroll down, and hit the "Auto-record calls" switch.
Note: You’ll need to have Admin permissions in your OpenPhone account to turn on this setting,
It’s best to let callers know their phone call is being recorded at the very beginning of their call. You can include this disclaimer in your phone menu greeting before callers speak with anyone at your company, or one of your team members can inform callers at the beginning of each call. We recommend adhering to the standards outlined in two-party consent laws, which are designed to protect your company from consent violations no matter where calls originate. Learn more about two-party consent laws here.
Automatic call recordings are saved in OpenPhone as long as your account is active and you maintain that phone number in your workspace. Whenever you record phone calls, we want you and your team to have easy access to these calls and transcriptions in the future.
Yes. If you wish to download any of your automatic call recordings, click “...” next to that recording, and then select “Download.”
You can play back automatic call recordings within the OpenPhone app on web, desktop, or within any Android / iOS mobile device. Simply select a specific conversation which contains a phone call recording, and then play back that recording via the play button.
If you want to record calls for personal use in your Android phone, you have multiple options:
1. Use the native Google phone app in your Android device (most Android phones have a native recording feature)
2. Use a third-party Android app (like Cube ACR or TapeACall Pro)
If you want to record calls in an iPhone, you’ll have to download a third-party app from the App Store because Apple doesn’t offer a native call recording app.
While using a native call recording app may be fine for personal use, it doesn’t cut it for business communications. That’s why you need a business phone system like OpenPhone.
Learn more about recording calls in Android and iPhone call recording on our blog.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.