Record calls from any device. Improve your team's call quality and never lose a single customer detail again.
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You can initiate a call recording with just one click. Review the call at normal speed or opt for a faster playback. OpenPhone provides a business phone system your team can use to call, text, and record calls on their preferred devices. Use OpenPhone on the web, desktop (Mac and Windows), iOS, or Android app.
All recordings are neatly saved in OpenPhone. See recordings alongside your contact’s complete history. OpenPhone shows all recordings, texts, and voice messages in a single thread so your team can understand what’s happening at a glance.
Worried your team will forget to hit record? Easily enable the automatic call recording feature for any number with the OpenPhone Business Plan. Notify callers when they’re being recorded automatically with call recording notifications. Stay compliant with local call recording disclosure laws wherever your customers are located.
It’s easy to get up and running using OpenPhone for call recording on demand.
OpenPhone helps your team save time and deliver a top-notch customer experience. That’s a win-win.
Catch up on a conversation quickly in OpenPhone, whether you’re jumping in to coach a team member or support an active call. A full history of incoming and outgoing calls, texts, and messages live in a single thread. For async collaborating and coordination, you can even tag your teammates in internal comments.
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Stay in the moment and fully engage with the customer during your call instead of fiddling with notes. OpenPhone’s AI tool automatically generates a call transcript so you can reference specific information later.
Save time on any after-call work with OpenPhone’s call summaries. Call summaries include action items your team can use to follow through.
Here are a few more key reasons why businesses use OpenPhone
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Sharing an inbox creates a seamless experience for your customers, no matter who’s on the clock. Ensure no important calls are missed and your customers are always taken care of. By sharing numbers, your team can split the responsibility for incoming calls and messages. Collaborative internal threads allow your team to coordinate responses and tasks.
OpenPhone eliminates manual tasks like note-taking so you can focus on what matters — your customers. Use snippets to respond to frequently asked questions with one command. Plus, automatically log call recordings, voicemail messages, and text messages in your CRM with the HubSpot integration or your tech stack with Zapier.
Never forget a birthday or the name of a customer’s dog. Use contact notes and custom properties to customize your conversations and delight your customers.
Scale your phone system with your growing business. It’s easy to add phone numbers to your workspace as needed. Opt to give your team local area codes based on a city or direct phone numbers for colleagues.
Provide a seamless experience when passing a customer from one colleague to another. Warm transfers share context with team members, so the customer doesn’t have to repeat themselves. Host three-way calls with multiple participants for seamless handoffs.
Sean Ivester
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Resource Center.
The easiest way to comply with local call recording disclosure laws is to inform all parties that a call is being recorded. You can do so by playing an audio notification or verbally communicating this information when a call begins.
Learn more about how to legally record phone calls based on recording laws in the US and Canada.
When you make or receive a call in OpenPhone, you’ll see a call menu pop open on your screen. Simply click the record button ⏺️ on the call menu to begin recording.
OpenPhone keeps recordings for as long as you have an active OpenPhone account and as long as the number hasn’t been deleted from the workspace.
Yes, you can download call recordings. Just click the “...” beside the recording and select Download.
You can listen to recordings from the OpenPhone web, desktop, iOS, or Android apps. Just select the conversation you want to listen to and click the play button.
Join thousands of businesses already using OpenPhone ring groups to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.