Deliver timely messages at scale with automated texting in OpenPhone. Build lasting customer relationships and save hours for your team. Plus, enjoy free calls and texts to US and Canadian numbers.
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All of OpenPhone’s automated text messaging features — including auto-replies, scheduled messages, SMS via Zapier, and SMS via API — are available to OpenPhone customers on every plan.
OpenPhone’s text message service provides two-way SMS capabilities so you can send and receive messages with your team’s phone numbers.
Provide a continuous experience and be recognizable to your customers by calling and texting from the same dedicated business phone number. This is an advantage over other SMS services that only allow you to mass text customers with SMS short codes and don’t allow for two-way conversations.
Due to emerging regulations pushed for by the large US cell carriers, you’ll have to file for A2P 10DLC registration to message US phone numbers. Any business sending messages to US numbers through a cloud-based phone provider must complete this additional verification step. You can file your A2P registration directly in the OpenPhone app.
It’s easy to send automated messages in OpenPhone:
Unsure how to get started using automated texting? Get inspired with these use cases:
Send automated notifications to customers about upcoming appointments to reduce no-shows and improve attendance.
Send consistent follow-ups and increase your response rates from prospects. Automated texts help you scale your follow-ups and close deals.
Want to send custom promotions to your VIP customers? Trigger an automatic promotional SMS to deliver when you change a customer’s status in a spreadsheet or your CRM.
Create an automated workflow to trigger a text message with a customer experience feedback survey after a ticket is closed in your help desk software.
OpenPhone is much more than an SMS platform. Discover why we’re the #1 business phone as voted for by thousands of professionals.
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Easily add new numbers when you need them. Every team member gets their own phone number when they join your workspace. Choose from local US and Canadian numbers or toll-free numbers. Share numbers among your team and create dedicated department phone numbers.
Need even more numbers? Additional numbers cost $5 per number per month.
Make sure every inbound call is answered.
Answer calls faster by simultaneously ringing all available team members. Help customers direct their calls to the right person on your team with a custom phone menu. Easily transfer calls with context to your colleagues with warm transfers.
Plus, OpenPhone’s call flow builder allows you to create custom call flows to customize how you manage incoming calls depending on factors like time of day and team member availability.
Help your team work together better to meet your goals.
Shared numbers in OpenPhone give your entire team visibility into conversation status, making it easier for you to jump in when a teammate isn’t available.
Troubleshoot customer issues in real time and assign follow-up tasks next to your conversations with internal threads. Save time and skip your follow-ups with inbox viewers.
Send more messages in less time with OpenPhone to reach your customers at scale.
Quickly respond to common inquiries using pre-made text templates called snippets or use AI-generated message responses to send relevant replies quickly.
Working with a group of stakeholders? Use group texting to get everyone aligned, and easily schedule meetings and coordinate next steps.
Need to share a photo, video, or GIF with a customer? OpenPhone supports MMS messaging so you can have fun while you talk shop.
OpenPhone streamlines repetitive admin work so your team can focus on the most important work that matters to your business. Set up CRM and VoIP integrations with our native HubSpot, Salesforce, and Slack connections that ensure all your call and text activity is stored and shared with your team where they need it.
Capture every customer detail with automatic call recording and take notes automatically with AI-generated call summaries and call transcriptions.
Give your team the ability to fully switch off after work without being distracted by business phone calls.
Set business hours that trigger after-hours call forwarding to an external answering service or create a custom voicemail greeting to let your customers know what to expect.
Break out of the office with OpenPhone’s mobile and desktop apps.
Your team can choose from our Mac, Windows, iOS, Android, and browser apps — no custom hardware or equipment required.
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Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Automated text messaging allows you to schedule text messages to send to your contacts based on custom triggers and conditions based on time or activity.
Keep your customers in the loop when you’re not available with time-based conditions. For example, create an after-hours SMS auto-responder that sends automatic text responses when your team has gone home for the day.
Set up automated text messages based on whenusing activity-based conditions that reach your customers take specific actions, such as after they book an appointment with you or their delivery is complete.
There are several different business SMS automation features in OpenPhone.
Auto-replies
Auto-replies let you automatically respond to an incoming call or text. To set up auto-replies:
Scheduled messages
Use scheduled messages to automatically send a text at a specific time:
Send texts via Zapier or the OpenPhone API
SMS via the Zapier integration or OpenPhone API lets you send automatic text messages based on custom triggers you create.
Here’s how to set up your Zapier integration with OpenPhone and Zapier examples for business use cases.
Or you can start building your custom integrations with the OpenPhone API.
Yes, you can automate text responses on iPhone (iOS) and Android devices.
Sending an auto-reply text message from an iPhone requires a workaround using the Driving Focus mode functionality. Here’s how:
Auto-reply texts for Android phones aren’t available by default when you buy a device, but you can use workaround apps on your phone.
While these options make auto-replies possible, they’re not necessarily the best way for businesses to send automated text messages.
If you want to send automated texts for your business, consider using a business phone with built-in, comprehensive auto-reply features.
There are many creative ways to use automated text messages for your business communications.
One common use case is sending SMS auto-responders when you receive a message outside business hours. Here are a few examples:
Want more options? Here are 40 auto-reply text examples to help you boost your response times.
Automated text messages are also helpful for sending appointment reminders to customers. Here’s how you might implement this:
Need more templates? Here are 31 appointment reminder text examples.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.